Privacy Policy

Orviora ("we," "our," or "us") operates the website at orviora.com and the Orviora application at app.orviora.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using Orviora, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2.1 Information You Provide

• Account Information: name, email address, and password when you create an account.
• Workspace Data: brand context, tone of voice settings, keyword configurations, and social profile information you provide to configure your workspace.
• Payment Information: billing details processed securely through our third-party payment provider. We do not store full credit card numbers.
• Communications: messages you send through our contact form or support channels.

2.2 Information Collected Automatically

• Usage Data: pages visited, features used, time spent, and interaction patterns within the application.
• Device Information: browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.

2.3 Social Platform Data

When you connect social accounts (e.g., X/Twitter), we access publicly available data necessary to provide our services, including publishing replies on your behalf. We only access data you explicitly authorize.

• Provide, maintain, and improve our services
• Discover and score social conversations relevant to your brand
• Generate and publish AI-drafted replies on your behalf
• Train and improve our AI models using aggregated, de-identified data
• Send service-related communications and updates
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. We use privacy-focused analytics that do not track individual users across sites.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality.

We do not sell your personal information. We may share data with:

• Service Providers: trusted third parties that help us operate our services (hosting, payment processing, email delivery).
• AI/LLM Providers: we send conversation data to AI providers (e.g., OpenAI, Anthropic) to generate replies. This data is transmitted securely and not used by providers to train their models.
• Legal Requirements: when required by law, regulation, or legal process.
• Business Transfers: in connection with a merger, acquisition, or sale of assets.

We implement industry-standard security measures including encryption at rest (AES-256) and in transit (TLS 1.3), access controls, audit logging, and regular security assessments. However, no method of transmission over the internet is 100% secure.

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some data may be retained as required by law or for legitimate business purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, contact us at privacy@orviora.com.

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

Orviora is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@orviora.com
• General inquiries: hello@orviora.com